BI Tools

Preparing for the keynote on Monday morning and reviewing notes for the keynote at the Callidus C3 conference tomorrow. It really is all about the individual sales person. Yes strategy is key, but at the end of the day it is the collective efforts of the direct, tele, contact center and customer service person who [...]

Support related reporting packs MUST evolve from backward looking accounts of provider and product failure to include as much detail about what went right as well as what went wrong. Focusing solely on the negatives is best left for those with sadomasochistic tendencies and a love for Leonard Cohen albums. If you regularly present your [...]

I finally watched AMC’s The Pitch - a new reality show featuring competing advertising agencies  (a sort of,  MadMen Meets The Apprentice.) As the show unfolds, in walks the CMO of Subway (the giant healthy-eating fast food chain). The assignment?  Sell Subway’s breakfast products to the 18 to 24 year old segment.  So, like any marketer my [...]

During my career, I’ve helped to spearhead multiple User Experience initiatives. The key to this undertaking is to conduct ongoing user studies as part of development iterations. Where analytics seeks to make sense of quantitative data, user studies seek to answer qualitative questions about users and their use of software. What are users thinking when they land on your Web [...]

I spent last week sailing. As the captain of a boat, one of the biggest dangers is that small problems can quickly result in mistakes that generate bigger problems. At one point we lost the boat hook, a pole with a hook on it that is used to pick up a mooring (a rope attached [...]

To prepare for my Catalyst roles and entitlement workshop, I thought it might be worthwhile to see how far the idea of something-based access controls (*-BAC) had progressed. It has been awhile since I have looked at role initiatives, although my inquiries tell me that interest in roles is still healthy. Roles have become an [...]

We’re always trying to get closer to developing more useful security metrics, and examining analogies provides a way to relate these measurements and metrics to things we already know (and that we perceive as being done and measured well). I like good analogies, but I don’t want to be limited by not-so-good ones. “Flying an [...]

We’re always trying to get closer to developing more useful security metrics, and examining analogies provides a way to relate these measurements and metrics to things we already know (and that we perceive as being done and measured well). I like good analogies, but I don’t want to be limited by not-so-good ones. “Flying an [...]

I had a recent conversation with a client regarding concerns on the impact of supporting an increasingly mobile worker for security and access to enterprise applications. This isn’t a new concern, but trends and events unfolding at an ever-increasing pace have highlighted the problem and potential complexity of solutions for it. Let’s take a look [...]

The common thinking was that Software as a Service, or applications procured as a subscription in a Cloud Model, were going to be faster, better, and less expansive than their primitive on premise analog. The operating word here is ‘analog’ as in ‘apples to apples’ – the same depth of functionality, the same disciplined development [...]